Shipping policy
We do our best to ensure your order arrives quickly and in perfect condition. Please review our shipping guidelines below.
Processing Time
- Orders are typically processed within 1–3 business days after payment is received.
- You will receive an email confirmation with tracking details once your order has shipped.
Shipping Locations
- We currently ship across Canada
Shipping Rates
- Shipping costs are calculated at checkout based on your location and the size/weight of your order.
- Large or bulk orders may be shipped in multiple boxes. If this applies to your order, the shipping cost will be calculated accordingly.
Delivery Times
- Estimated delivery within Canada: 2–9 business days after dispatch.
- Please note that delivery times may vary depending on your location and courier delays (e.g., weather, customs).
Damaged, Lost, or Delayed Orders
- We carefully package all products to ensure they arrive in good condition.
- If your order is damaged during shipping, please contact the courier directly to file a claim. We are happy to assist you with this process.
- We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.
Incorrect Addresses
Please double-check your shipping information before placing an order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
📧 For shipping questions, reach us anytime at info@pillarstones.com.